“I’m convinced that probably everyone you meet is fighting a battle you know nothing about. It’s just one more reason to always try to be kind.”—Yolanda Hadid
Life is often not easy. In fact, sometimes, it can seem down right mean; or, at the very least, unfair—especially with regards to a loved one’s distress. Although it is the loved one dealing with the pain, emotion, and treatment of the illness, I would argue that the closest caregiver, often a spouse or child, also endures his or her own form of anguish, aching, and anxiety.
Thus, John, my husband, and I, upon receiving a text, made the quick and easy decision to go on an unplanned, though not entirely unexpected, trip to Lexington, KY in order to offer support and help for both an ill loved one and spouse. However, the purpose of this bit of writing is to shine a light on the numerous acts of kindnesses we encountered from complete strangers. When coming upon others in day-to-day life, we often do not know what secret suffering simmers in each soul, therefore the simple act of a smile, sympathetic ear, or a soothing word can be a source of salve in another’s day as we experienced first hand in Lexington.
Three completely different settings;and yet, all were a source of comfort. These three were the only locations we visited during our brief stay; however, all three made a positive impact in our time spent in Lexington. Of course, bottom line, it was the people at these places who chose to make the difference; and to the many unnamed, I say (as do my loved ones and John), “Thank you!”
UK Albert B. Chandler Hospital. It was, and is, a sprawling and bustling facility, with Kentucky Children’s Hospital behind it, and the Shriners Hospital for Children Medical Center across from it. In spite of its vastness, from our first impression–asking for help to find parking–to our last impression—the sweet lady from transport offering assistance to the parking garage—this facility was first class when it came to compassion and kindness.
Left: Pedestrian connection ramp to hospital garage. Right: Shriner’s Hospital for Children Medical Center.
Once we figured out the parking and pedestrian ramp, we realized how easy it was to access the hospital. While it did require a good bit of walking, what appeared to be oversized golf carts zipped by walkers offering rides to those either unable or physically challenged by the walk. Art surrounded us throughout our daily traverses of the ramp and entrance. While the beauty of the art certainly offered an element of tranquility to visitors who may be experiencing anxiety or stress, it was the staff of this facility that offered the greatest sense of calm.
Look closely at the different shots of this painting. If you focus long enough, the word ‘still’ can be found in a tree. That simple word offered me a daily reminder of the importance of remaining ‘still’ on the inside.
Given our situation, only two of the three of us were allowed back in the hospital room at a time. Therefore, there were multiple opportunities for me to explore the hospital. Whether I was running errands to get coffee or food, or choosing to move/walk around and stretch my legs, I encountered supportive and thoughtful employees throughout the hospital.
For example, there was the smartly dressed staffer in a resource room I happened to enter out of curiosity, that within one minute and three key questions, gave me an armful of free educational materials, not only for those at the hospital with me, but also for loved ones back home. Then, there was the young man—heavily tattooed on arms and neck—an image for which a negative label might have been assumed; however, that was far from the truth with this gentleman! He had observed me taking pictures of the hot food available and texting it to another waiting back in the hospital room. Placing my order, the man asked for whom I was getting the food. When I answered and explained the situation, he nodded—as did another employee beside him.
This waterfall offers a source of tranquil sound. It is a nice place to sit near, close eyes and focus on prayers, meditations, or simply relax.
Handing me the box of warm food—given in generous portion sizes, I should add—he added with eyes full of sympathy, “May this food warm their belly and bless their soul. God bless.”
Then, the other employee added, “Yes, God bless both of them.”
Yet, these were not the only examples of simple acts of kindness. Without giving names and specific details, I sadly do not have the room to elaborate on the innumerable positive and thoughtful actions offered from each of the nurses, staff, and doctors with whom we daily interacted; all were genuinely nice, engaging, and seemingly always willing to put forth the extra effort. In fact, as we were leaving, two of the nurses said they would miss our loved ones. Even through the discharge procedure, we had the pleasure of being assisted by a gregarious transport female who truly took an interest in the absolute best place to take our loved ones in order for John to get their car to them easily. She was a delight, and I hate that I do not recall her name!
Home2 Suites by Hilton Lexington University/Medical Center. It is hard to find the right words to describe the amount of care the staff of this hotel offered all of us. As soon as they realized the purpose of our stay was related to the hospital, they bent over backwards to offer assistance. Each time we entered the lobby, a manager was there to greet us, and ask if we needed anything. The rooms were spacious and comfortable with large refrigerators, microwave, kitchen sink, storage, and Keurig coffee makers. While we did not spend much time in the room or hotel, it was certainly a bright spot to start and end each day, and a great place to rest. In fact, John and I agreed we would love to return on a leisure visit.
BJ’s Restaurant and Brewhouse. While we might have discovered this restaurant on our own, it was our good fortune for our loved ones at UK Hospital to encourage us to dine at this establishment for dinner both nights of our visit. What an excellent recommendation it turned out to be! From plenty of gluten free, plant-based options for me—including pizza, chocolate chip cookies, and even gluten-free buns—to a wide variety of carnivore-centered dishes for John, BJ’s had it all. In fact, their menu is like reading a book (I think I saw it was 24-25 pages long), with page after page of choices. Our waiter/bartender, Sam, was Johnny-on-the-spot, with great service, recommendations, and nice conversation. Despite the fact it took quite a bit of time both nights for John and me to settle upon a dinner choices, Sam did not bat an eye and remained patient, understanding, and attentive to our needs throughout our time there.
John and I started both meals with chips and salsa while we perused the menu. (However, those with severe allergies to gluten should best avoid the chips, as they are not cooked in a dedicated fryer.) Next, we enjoyed salads—side salad for me both nights, and John tried the Wedge Salad and the Caesar Salad on respective nights. My dinner choices were Turmeric-roasted Cauliflower and Peruvian Quinoa Bowl the first night, and Gluten-free Veggie Pizza the second night; whereas, John went with the Hickory Brisket and Bacon Burger for dinner on the first night and BJ’s Brewhouse Classic pizza the second night. Our meals were prepared, presented, and tasted beyond palatable. In fact, I am fairly certain our taste buds did a happy dance during each meal! Again, this is another place we would love to visit again.
In the end, our trip to Lexington was made as pleasant as possible, given the situation, due to people taking time to smile, offer kindness, and extend a caring attitude. Thank you to all we encountered at these establishments in Lexington. We are forever grateful for your generosity and hope to return!
Meal 1: Turmeric-roasted cauliflower and Peruvian Quinoa Bowl for me; and Hickory Brisket and Bacon Burger for John.
Meal 2: BJs Brewhouse Classic Pizza for John; Gluten-free Veggie pizza for me.